ES Enter the beta

Complaints and requests (PQRS)

Draft under review Updated:

Beta version under legal review — not the final document

The Spanish text is a draft published so beta users know how we intend to operate. It is not legal advice and not the final document.

This document is currently available only in Spanish. The Spanish text is the reference and prevails over any translation.

Summary: How to file requests, complaints, claims and suggestions in the support center, with a case number, deadlines and the SIC.

The full text will be published once the legal review is complete and the responsible company's details are registered. Questions in the meantime: support center.