Contact
Write to us: every request gets a case number
Pick the topic to reach whoever can help. With your case number and code you can check the status whenever you want.
By topic
What are you writing about?
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Report a bug
Something doesn’t load or work.
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Problem with a match
Spots, cancellations, venue or organizer.
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Problem with a payment
Charges, contributions, commissions or refunds.
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Report a user
Behaviour against the rules.
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Suggest an improvement
Ideas for PARCHUP.
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Privacy and data
Your data rights and account deletion.
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Venues and partners
Venues, academies, leagues and brands.
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General contact
Complaints, press and everything else.
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Requests and complaints
Requests, complaints, claims and suggestions
To help you quickly, please include:
- Your PARCHUP account email.
- The type of request: request, complaint, claim, suggestion or a personal-data request.
- What happened and, if relevant, the match link or the username involved.
- Please don’t send health data, ID documents or card numbers.
Under Colombian law (Ley 1581 de 2012), personal-data queries are answered within 10 business days and claims within 15 business days (extendable with notice). Other timelines are being defined in the legal documents under review. If you’re not satisfied with an answer about personal data or consumer matters, you can contact the Superintendencia de Industria y Comercio (www.sic.gov.co).
Personal data
Data controller
- To access, update or delete your data (habeas data): the Privacy and data form.
The responsible company's details (legal name, tax ID and address) will be published with the final version of the legal documents, which are under review today.
Form
General contact
We’ll answer at the email you give us. Spanish or English is fine. If your topic is in the list above, use that form: it reaches the right person faster.
- Want to delete your account? Use Privacy and data.
- Quick answers in the FAQ.