Legal
Legal hub
The documents that govern PARCHUP, grouped by topic. They are published in Spanish; while a lawyer reviews them they are labelled as drafts. The Spanish text prevails.
General
Personal data and privacy
- Draft
Privacy policy
In plain language: which data we use, why, who sees it, who we share it with and what you can do.
Read - Draft
Personal data processing policy
Formal policy under Colombian Law 1581 of 2012: controller, purposes, data subject rights, queries and claims, processors and transfers.
Read - Draft
Cookies and local storage policy
What the platform stores in your browser or device. No advertising or analytics cookies.
Read - Draft
Your data rights
How to request access, correction, update, deletion or revocation through the "Privacy" form, with a case number.
Read - Draft
Account deletion
How to ask us to delete your account during the beta, what we delete, what we keep and why.
Read
Community, play and content
- Draft
Community policy
Respect, fair play, commitment to the match, other people's data and what happens when rules are broken.
Read - Draft
User-generated content policy
Photos, videos and text: “Match moments”, consent, minors, content rights and how to request removal.
Read - Draft
Content and media (superseded)
Superseded by the user-generated content policy (/legal/contenido-usuarios).
Read - Draft
Reports and moderation
How to report users, matches or content, what we do with a report, which measures we apply and how to appeal.
Read
Roles and providers
- Draft
Rules for players
Your seat, late cancellations and no-shows, the match contribution, conduct on and after the pitch.
Read - Draft
Rules for captains and organizers
What organizers can do, their duties, the match contribution as their own and what receiving payments involves.
Read - Draft
Terms for goalkeepers
Independent service, how hiring will work, how payment works (no escrow) and attendance commitments.
Read - Draft
Terms for venues
Venues in the catalog, upcoming features (claiming a venue, bookings) and the venue's responsibilities.
Read
Payments, fees and refunds
- Draft
Payments and gateways
Payments are off in the beta. Later: who sells, payment providers, the PARCHUP fee, costs, withholdings and why PARCHUP is not a bank.
Read - Draft
Cancellation policy
How players, captains, goalkeepers and venues cancel, and how it affects the reliability score.
Read - Draft
Refund policy
Who refunds, when a refund applies, processing costs and how to request one. No guaranteed timelines.
Read - Draft
Promotions, discounts and credits
Founders' promotion (PARCHUP fee only), codes, referrals, points with no cash value and credits.
Read - Draft
Memberships and renewals
Not on sale yet. How auto-renewal, cancellation and price changes will work.
Read
Support and complaints
- Draft
Complaints and requests (PQRS)
How to file requests, complaints, claims and suggestions in the support center, with a case number, deadlines and the SIC.
Read - Draft
Help and contact
Frequently asked questions and contact channels. PARCHUP email addresses are not active yet: use the support center.
Read
Data controller
- To access, update or delete your data (habeas data): the Privacy and data form.
The responsible company's details (legal name, tax ID and address) will be published with the final version of the legal documents, which are under review today.