Help
Frequently asked questions
Short answers to what people ask us most. Can’t find your question? Write to us from the help center.
Getting started
What is PARCHUP?
A platform to find and organize amateur football matches in Medellín: spots, teams, lineups, goalkeepers and the best match moments in one place. We start with football and the platform is built to add more sports.
How do I sign up?
With your Google account. We only use your name, verified email and photo. Playing details (position, level, area) are asked when you need them.
Where can I use it?
In the browser at beta.parchup.com (install it from the browser menu with “Install app” or “Add to home screen”), on your phone or your computer. Web version available · Android and iOS coming soon: until the store apps arrive, the web version works in any phone browser. The app is in Spanish for now.
What does open beta mean?
Anyone can create a free account, and we keep testing with real people and improving every week. Open doesn’t mean public: private matches stay out of discovery and only reach people who get the organizer’s invitation or link. Things may break: if they do, report it. During the open beta in-app payments are not active yet.
How do I change the language or theme?
In Settings (Ajustes) inside the app. On this site, with the language and theme buttons at the top.
Pricing and payments
How much does it cost to play a match?
What you pay for a seat has three parts: the match contribution, set by the captain or organizer and paid to them (for example, the pitch); the PARCHUP commission per seat; and the payment-processing cost, which depends on the method. The PARCHUP commission is not defined yet: we’ll publish it on Memberships and pricing before charging anything. Nothing is charged in the beta.
Can I pay in the app already?
Not yet. During the open beta in-app payments are not active: amounts you see are for reference and any payment is agreed between people, outside PARCHUP. In the app you can try a simulated payment (“Así funcionará el pago”): no money moves.
What is the Founders’ promotion?
100% off only the PARCHUP commission (per seat, hire or booking). It doesn’t discount the match contribution, the captain’s, venue’s or goalkeeper’s money, or the payment-processing cost. Its validity, eligibility and full terms are still to be confirmed and will be published before payments are switched on. See the promotion.
Who sets the match contribution?
The captain or organizer. PARCHUP doesn’t set it and that money goes to whoever organizes the match.
Someone asked me to pay by chat on behalf of PARCHUP. Is it real?
No. PARCHUP will never ask you to pay by chat or for passwords or card numbers. Report it here.
Playing and organizing
How do I join a match?
Find a match in the list or on the map, check venue, time, level, spots and match contribution, and tap “Unirme” (Join). Depending on the match you’re in right away or the organizer accepts your request. More in Find matches.
I can’t make it. What do I do?
Cancel in the app as early as possible so someone else can take your spot. No-shows affect your reliability indicator.
How do I create a match?
Tap “Crear partido” (Create match), pick venue, type, format (5v5 to 11v11), level, date, time and duration, and share the link. More in Organize matches.
Can I hire a goalkeeper?
Yes: you can request an available goalkeeper or player for your match. The goalkeeper sets their own rate and it goes to them; once payments are switched on, PARCHUP will charge its commission per hire separately (100% off during the Founders’ promotion, whose terms and validity are still to be confirmed). While in-app payments aren’t active, payment is agreed between people. More in For goalkeepers.
Is it football only?
For now, yes. The platform is built to add other sports when the community asks. Tell us which one you play.
Safety and data
What do others see about me?
Your name, username, photo, player profile, approximate area (never your address), matches in common, stats and reliability indicator. They don’t see your email or emergency contact.
What is the emergency contact for?
So you have someone to notify if something happens. It’s optional, only you see it and it only stores name, relationship and phone. We never ask for health insurance or health data.
How do I report someone?
With the Report a user form. Give only their username and what happened; a person on the team reviews every report.
I appear in a photo or video and don’t want to. What do I do?
Ask the organizer to delete it or write to us via Privacy and data. We hide it while we review it.
How do I delete my account?
In the app: Settings › Delete account. Without the app: send a request via Privacy and data with your account email. Either way you get a case number and the team carries out the deletion, except what the law requires us to keep. Details in Account deletion (Spanish).
Where is the data policy?
In the data processing policy (Spanish). It’s a draft under legal review; the final version will be published in the legal hub.
Support
I sent a request. How do I see how it’s going?
When you send a form you get a case number and an access code. With both you can check your case and see the team’s replies.
I lost my access code. What do I do?
Send a new request via General contact mentioning your case number, from the same email.
Why didn’t I get the confirmation email?
Confirmation emails are still being set up and may be delayed or not arrive. Your request is recorded anyway: keep the case number we showed you.
Ready for the next match?
Open beta: create your account at beta.parchup.com, right from your browser. While we test, in-app payments are not active yet.
Web version available · Android and iOS coming soon