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Legal hub / Payments, fees and refunds

Refund policy

Draft under review Updated: October 21, 2026

Beta version under legal review — not the final document

The Spanish text is a draft published so beta users know how we intend to operate. It is not legal advice and not the final document.

This document is currently available only in Spanish. The Spanish text is the reference and prevails over any translation.

Summary: Who refunds, when a refund applies, processing costs and how to request one. No guaranteed timelines.

The full text will be published once the legal review is complete and the responsible company's details are registered. Questions in the meantime: support center.

Amateur football in Medellín. Football today; the platform is built for more sports.

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